Frequently Asked Questions
Everything you need to know about Coach Theory, how sessions work, and what to expect.
Getting Started
What is Coach Theory?
Coach Theory is an on-demand coaching platform built by CTEDU (Coach Training EDU). You can connect with a certified coach in minutes for a live, one-on-one session. No subscriptions, no long-term commitments.
How do I book a session?
Describe what you want to explore, pick a session length and coach experience level, set your budget, and you’ll be matched with a coach who’s ready right now.
How much does a session cost?
You name your own price before each session. There are no fixed rates or subscriptions. Pricing depends on session length and coach experience level. Your first two sessions are complimentary.
Do I need to prepare anything before a session?
Not really. Just have a general idea of what you’d like to explore. It can be as simple as "I’m feeling stuck" or as specific as a decision you’re weighing.
About the Coaches
Who are the coaches?
Every coach on Coach Theory is trained and certified through CTEDU (Coach Training EDU), one of the largest coach training organizations in North America. You’re always working with a real, qualified professional.
Can I choose my coach?
We match you based on availability and your focus area. If you have a great session with someone, you can reconnect with that coach anytime.
Is coaching the same as therapy?
No. Coaching is about clarity, goals, and moving forward. It’s not therapy, counseling, or medical advice. Coaches help you think through decisions, get unstuck, and figure out what’s next. If you’re dealing with a mental health concern, we’d encourage you to connect with a licensed therapist.
Sessions & Privacy
Are sessions recorded?
Yes. All sessions are recorded for quality and safety. Recordings are stored securely, and access is strictly limited. You can revisit your session recordings to reflect on key moments.
How long is a session?
You choose the duration that fits your schedule. Sessions range from quick 15-minute check-ins to longer conversations.
Is what I share confidential?
Yes. Both you and your coach are expected to maintain confidentiality. Recordings are stored securely and only accessed by authorized Coach Theory personnel for quality and safety purposes.
Technical
What do I need for a session?
A device with a camera and microphone, and a stable internet connection. Sessions happen over video right in your browser.
What if I need to cancel?
You can cancel a scheduled session according to our cancellation policy. Details are provided at the time of booking.
Still have questions?
We’re here to help. Reach out and we’ll get back to you within one business day.